DELIVERY, CARE & POLICIES
Clear expectations for made-to-order work.
These practical terms explain how orders, personalization, production, delivery, issues and customer data are handled.
Store policy · August 2026Orders & confirmation
Submitting the cart records an order request; it does not take payment automatically. We confirm personalization, feasibility, final lead time, delivery and payment instructions before production. An order becomes accepted when those details and payment terms are confirmed.
Personalized approval
Check names, dates, languages and wording carefully. We provide a spelling or layout confirmation where relevant. Once the approved piece enters production, changes may require a new charge and timeline.
Pricing & payment
Prices are shown in UAE dirhams. Product, customization and delivery charges are confirmed before production. Custom and corporate work is quoted individually. No card details are collected by this website in its current confirmation-first checkout.
Lead times
Displayed lead times are working-day estimates and start after design details and payment terms are confirmed. Large quantities, complex designs, material availability and peak periods can affect timing; any material change is communicated before production.
Delivery & collection
Indicative delivery fees are shown in the cart. Delivery timing and address are confirmed before dispatch. Collection is available by arrangement. Customers should provide a reachable UAE phone number and complete address.
Changes, cancellations & personalized returns
Made-to-order items cannot normally be resold. Before production, contact us promptly and we will confirm whether a change or cancellation is possible. After approved production begins, cancellation or preference-based return may not be available.
Damage, defect or order error
Inspect the package when received. If the piece arrives damaged, defective, or different from the approved order, contact us within 48 hours with the order reference and clear photos. We will assess and offer an appropriate repair, remake or other remedy.
Materials, safety & care
3D-printed pieces can show fine layer lines. Follow the age, heat, food-contact and care notes on each product. Decorative products are not toys unless explicitly stated. Keep standard PLA pieces away from high heat and clean gently by hand.
Custom files & intellectual property
Only submit files and artwork you own or are authorized to use. Reference uploads are used to review and fulfil the request. We may decline content that is unsafe, unlawful, infringing or not technically suitable.
Privacy
We collect the contact, order, delivery and uploaded-reference information needed to respond and fulfil requests. Access is limited to the private owner workflow and service infrastructure. We do not sell customer information. Contact us to request correction or deletion where fulfilment and record-keeping obligations allow.