DELIVERY, CARE & POLICIES
Clear expectations for made-to-order work.
These practical terms explain how orders, personalization, production, delivery, issues and customer data are handled.
Store policy · August 2026Orders & confirmation
Placing a direct-checkout order creates a confirmed cash-on-delivery order and an order number immediately. No online payment is taken. The personalized design proof must be approved before printing begins.
Personalized approval
Check names, dates, languages and wording carefully. We provide a spelling or layout confirmation where relevant. Once the approved piece enters production, changes may require a new charge and timeline.
Pricing & payment
Prices are shown in UAE dirhams. For direct-checkout products, the final amount is the product subtotal plus the fixed UAE delivery charge shown in the cart, and the full amount is paid in cash to the courier. Custom and corporate work is quoted separately.
Delivery timeframe
For normal direct-checkout items, estimated UAE delivery is 4–7 business days after design-proof approval. This includes production, quality checks, packing and courier transit. Custom, complex and bulk work may take longer; the applicable timing is shown on the product page or confirmed in writing before the order is accepted.
UAE courier delivery
A fixed AED 10 courier charge is added once to direct online orders and included in the final amount shown before confirmation. Customers must provide a reachable UAE phone number and complete delivery address. No additional delivery charge is added after checkout. If delivery fails because the address is incorrect or the customer cannot be reached, any actual redelivery charge is confirmed before resending.
Changes, cancellation & made-to-order returns
You may cancel without charge before approving the design proof. Once the proof is approved and production has begun, personalized or made-to-order items cannot be cancelled, exchanged or returned because of a change of mind. Nasma3D currently produces each direct-checkout item to order rather than holding resellable stock.
Damage, defect or order error
Inspect the package when received. If the piece arrives damaged, defective or different from the approved order, contact us within 48 hours with the order reference and clear photos. If a return is required, Nasma3D arranges and pays the UAE return courier. Depending on the issue, we will repair, remake, exchange or refund. Approved COD refunds are paid by bank transfer within 7 business days after the remedy is agreed and any required return is received. These remedies are unaffected by the made-to-order change-of-mind limit.
Materials, safety & care
3D-printed pieces can show fine layer lines. Follow the age, heat, food-contact and care notes on each product. Decorative products are not toys unless explicitly stated. Keep standard PLA pieces away from high heat and clean gently by hand.
Custom files & intellectual property
Only submit files and artwork you own or are authorized to use. Reference uploads are used to review and fulfil the request. We may decline content that is unsafe, unlawful, infringing or not technically suitable.
Privacy
We collect the contact, order, delivery and uploaded-reference information needed to respond and fulfil requests. Access is limited to the private owner workflow and service infrastructure. We do not sell customer information. Contact us to request correction or deletion where fulfilment and record-keeping obligations allow.